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Live Chat and Email Support Agent

Deliver fast, accurate, and professional written support across live chat and email, managing multiple conversations with care.

  • $19 – $26/hour
  • Remote
  • Full-time
  • Entry level to experienced
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A CV is optional — apply in minutes.

A smiling support agent in a headset at her desk, with colleagues answering customers behind her
$19 – $26per hour
100% remoteWork from wherever you're based

Responsibilities

What you will do day to day.

  • Answer customer questions through live chat and email
  • Write clear, professional, and grammatically correct responses
  • Manage several conversations efficiently
  • Follow company procedures and response-time standards

Requirements

What helps you succeed in this role.

  • Excellent written communication and grammar
  • Ability to multitask across several conversations
  • Strong attention to detail
  • Comfortable using digital support tools
  • Self-motivated and organized
  • Previous written-support experience is an advantage

What we offer

The same for every role at WorkRoute.

  • Fully Remote WorkEvery role is 100% remote — work from wherever you're based, with no commute.
  • Flexible SchedulesSchedule options that depend on the position, helping you balance work and life.
  • Supportive ManagementApproachable leaders and coaches who invest in your day-to-day success.
  • Career DevelopmentClear pathways to grow your skills, your role, and your responsibilities.
  • Competitive CompensationFair, market-aware pay packages designed to reward your contribution and growth.
  • Paid Professional TrainingComprehensive, paid onboarding and ongoing training to set you up for success.

How hiring works

What to expect after you apply. The process can vary by position.

  1. Step 1: Submit Your ApplicationComplete the online application form and, if you have one, attach your CV and supporting documents.
  2. Step 2: Initial Application ReviewOur recruitment team reviews your application against the requirements of the role.
  3. Step 3: Phone or Video InterviewA friendly conversation to learn more about you, your goals, and your communication style.
  4. Step 4: Language or Skills AssessmentA short assessment of the language and skills relevant to the position you applied for.
  5. Step 5: Final InterviewA more detailed discussion with the hiring team about the role and your fit.
  6. Step 6: Job Offer and OnboardingSuccessful candidates receive an offer and begin our supportive, paid onboarding program.

Ready to apply?

The position will be pre-selected for you in the application form. A CV is optional.

Apply for This Position