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Technical Support Representative

Guide customers through technical issues with patience and clarity, turning frustration into confidence with simple, helpful solutions.

  • $29 – $35/hour
  • Remote
  • Full-time
  • Entry level to experienced
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A smiling technical support agent in glasses and a headset at his computer
$29 – $35per hour
100% remoteWork from wherever you're based

Responsibilities

What you will do day to day.

  • Help customers troubleshoot basic technical problems
  • Explain solutions using simple language
  • Document technical issues
  • Escalate advanced cases to the appropriate team

Requirements

What helps you succeed in this role.

  • Comfort with everyday technology and software
  • Patience and a methodical problem-solving approach
  • Clear communication for non-technical audiences
  • Good documentation habits
  • Willingness to learn new products and tools
  • Technical or help-desk experience is an advantage

What we offer

The same for every role at WorkRoute.

  • Fully Remote WorkEvery role is 100% remote — work from wherever you're based, with no commute.
  • Flexible SchedulesSchedule options that depend on the position, helping you balance work and life.
  • Supportive ManagementApproachable leaders and coaches who invest in your day-to-day success.
  • Career DevelopmentClear pathways to grow your skills, your role, and your responsibilities.
  • Competitive CompensationFair, market-aware pay packages designed to reward your contribution and growth.
  • Paid Professional TrainingComprehensive, paid onboarding and ongoing training to set you up for success.

How hiring works

What to expect after you apply. The process can vary by position.

  1. Step 1: Submit Your ApplicationComplete the online application form and, if you have one, attach your CV and supporting documents.
  2. Step 2: Initial Application ReviewOur recruitment team reviews your application against the requirements of the role.
  3. Step 3: Phone or Video InterviewA friendly conversation to learn more about you, your goals, and your communication style.
  4. Step 4: Language or Skills AssessmentA short assessment of the language and skills relevant to the position you applied for.
  5. Step 5: Final InterviewA more detailed discussion with the hiring team about the role and your fit.
  6. Step 6: Job Offer and OnboardingSuccessful candidates receive an offer and begin our supportive, paid onboarding program.

Ready to apply?

The position will be pre-selected for you in the application form. A CV is optional.

Apply for This Position